Privacy Policy:
This Policy describes how CPU DOO BEOGRAD (“CPU” or “we”) collect and process data which identify individuals (“Personal Data”) who are customers and other users of our services (“Users”, “you”), and your associated rights. This Policy applies to all CPU products and services, including CPU website. Your privacy is important to us and we aim to offer you a safe and efficient user experience while visiting our websites and using our services.
Collection and use of Personal Data
We collect your personal data only if you voluntarily provide it, and only in ways described in this policy. You can provide us personal data in the course of routine school administration by sending us e-mail, participating in a survey, completing an on-line form, providing us with a hard copy, or by communicating it directly to our employees
We may collect and/or process your Personal Data for the purposes described below. We do not sell, share or transfer Personal Data to third parties, other than in the specific circumstances described below.
a. Certification Services
CPU provides examination and certification services on behalf of accredited organizations, for various certification schemes. We may collect your Personal Data (including name, address, email address, phone number, date of birth, photo ID, video and audio recordings of examination sessions, and other information) to confirm your identity, deliver examinations, and ensure the validity of the certification process. Certain Personal Data is required to be collected under our procedures to provide you services and other Personal Data is collected to provide you with a good experience.
We may also use your Personal Data for internal research and development or quality control purposes. In the process of providing certification services, we create additional Personal Data, including examination results. Recordings of examination sessions are retained for one (1) year to provide a record of examination integrity.
Some of our Certification Services are offered in cooperation with other organisations that provide examination content (“Test Owners”). We may share your Personal Data with those Test Owners to the extent necessary to provide you Certification Services. We require Test Owners to comply with data protection law, but we are not directly responsible for their privacy practices. For information on those practices, please refer to the privacy policies of the Test Owner who provides your examination (our websites contain information about Test Owners) and Partner(s) whose services you use. CPU maintains a registry containing details of all certified persons.
b. Marketing Communications
If you have opted in to receiving marketing communications from CPU, we may occasionally contact you via various means (e.g. email, SMS, telephone) to inform you of new CPU products and services, and other developments. You have the option of opting out of such communications at any time, by using the “unsubscribe” links in the communications or by contacting us at skola@cpu.rs.
c. Surveys
From time to time CPU may run surveys, polls and similar initiatives (“Surveys”), to request information from Users to assist us to improve our products, services and operating practices. Participation in Surveys is always voluntary, and Personal Data provided in Survey responses will always remain confidential. The results of Surveys may be aggregated and anonymised, and such anonymised information may be shared with third parties.
d. Cookies, Analytics and Customised Advertising
Our web site uses cookies, which enable and facilitate your use of its resources. On our website we use cookies which are stored on the hard drive of your device in order to customize our web page to individual user preferences and to carry information across pages of the website without having to re-enter such information (e.g. log on, where required), as well as for statistical purposes. Cookies can be removed or declined by changing your web browser settings. By using the web page, you consent the use of cookies according to your browser settings.
Disclosure of Personal Data to Third Parties
We never sell your Personal Data or disclose it to third parties for marketing purposes.
We may disclose Personal Data to third parties in the following circumstances:
• if we have obtained your consent to do so
• as part of the Certification Services, including:
– sharing with Test Owners as described above
– during examination sessions, through contact among Certification Personnel and candidates
• by disclosing your examination results, as requested by your employer or other person or entity who booked an examination on your behalf
• when we are required by law or court order, or by a regulatory or governmental authority legally authorised to request such disclosure
• if you are suspected and/or investigated for examination malpractice
• if required to protect the rights, property or safety of CPU, its business partners or Test Owners.
Retention of Personal Data
Where retention of Personal Data is required by law, CPU complies with required retention periods. In other circumstances, CPU retains Personal Data for as long as necessary for the business purposes set out above.
Rights Regarding Your Personal Data
You have the right to access, correct or delete your Personal Data. However, you acknowledge and accept that upon deletion of specific Personal Data, some services provided by CPU may not be available. Under law, you have certain rights to restriction of processing of your Personal Data and of portability of your Personal Data to other service providers. To exercise these rights, please email skola@cpu.rs.
Data Security and Integrity
We use appropriate technical and organisational measures to protect Personal Data from unauthorised use, access, disclosure, alteration or destruction. These precautions include physical, electronic and managerial procedures in compliance with the ISO 27001 international information security standard.
Amendments to Policy
We may revise this Policy to reflect changes in CPU products or the law, or for other reasons. If we make any material change to this Policy, we will notify you by email. You will be bound by any changes to this Policy when you use CPU services after we have provided notice of such changes.
Questions and Complaints
If you have any questions or complaints relating to this Policy, or your Personal Data that CPU holds, please email skola@cpu.rs. You also have the right to complain to the data protection authorities in your country regarding the processing of your Personal Data, to the extent provided by applicable law (e.g. the EU General Data Protection Regulation or relevant privacy laws of other countries).