ITIL Certificates

Authorized ITIL® training

Accreditation by EXIN, CPU has become an ITIL® Authorized Training Provider (ATP) and a part of the EXIN Worldwide Partner Network with the authority to conduct accredited ITIL® training in accordance with the highest standards of good practice and EXIN. Courses organized in CPU are led by accredited experienced trainers with years of experience in theory and practice. The training includes ITIL® authorized literature, as well as the complete necessary material for successful course tracking.

In addition to the ITIL® Foundation training, the following training modules are also available:

ITIL® Service Lifecycle Modules:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

ITIL® Service Capability Modules:

  • Planning, Protection and Optimization (PP & A)
  • Service Offerings and Agreements (SO & A)
  • Release, Control and Validation (RC & V)
  • Operational Support and Analysis (OS & A)

The precondition for entering the ITIL® intermediate exam is the ITIL® Foundation exam, as well as the corresponding intermediate training at the Authorized Training Center (ATP). It is necessary to attach these two pieces of evidence before taking the desired ITIL® intermediate exam.

Also, the CPU is an Accredited Examination Center (AEC) where you can take all ITIL® exams. For more information on taking the exam, visit the ITIL® exams page.

ITIL-Credit-System

ITIL® Foundation training

Translate from Bosnian The TIL® Foundation training provides participants with a practical understanding of key terms, concepts and principles, as well as processes and functions that enable IT service management to be managed in good faith, in line with ITIL recommendations.

With this training, students are preparing to take the ITIL® Foundation Certificate exam. This certification represents the first step in ITIL® certification and is mandatory for students who intend to continue with intermediate levels of training. The training is based on the ITIL® recommendations and life cycle of services, which is described in the latest release from 2011.

During the training process, students will get to know:

  • Key Principles and Concepts of IT Service Management
  • Benefits brought about by the implementation of ITIL® recommendations
  • IT services management processes and their relationship with the life cycle of services
  • Basic concepts and definitions that relate to the life cycle of services
  • Activities and roles that are included in the life cycle of services

The target group

All involved in, or dependent on, the delivery of IT services (IT services): IT management, IT support, development, consultants, service providers, system integrators, etc.

Preconditions

There are no preconditions for training. Experience in working with IT is desirable because it facilitates the acquisition of knowledge from training.

Format

Lecture with slides. Slides are in English, and training can be done in Serbian or English.

Duration: 3 days

Passing the exam for the ITIL® Foundation Certificate is not included in the training. For more information on taking the exam, visit the ITIL® exams page.

Price:

Call 011 31 11 527 or send an email: skola@cpu.rs

ITIL